Collection Service

Once your pet has passed away we can arrange to collect him or her either from your home or from your vet. 

This service is available by prior arrangement to addresses within 30 minutes of our premises (the Burton, Swadlincote, Derby, Ashby and Coalville areas) roughly within 30 minutes of our facility. Areas outside of this area will be considered, but will incur additional charges.

If you wish us to collect from your vet please notify them of this and I will contact them directly to make the arrangements.

Collections are made during the week available between 11am and 1pm, depending on distance.

When booking a collection we will ask for the postcode of your collection address so that we can calculate the cost at the time of booking. Adverse travelling conditions such as weather, road closures or congestion will also be taken into consideration. 

Collections are doorstep only. We do not enter domestic buildings to collect pets unless there are exceptional circumstances. Please ensure your pet is wrapped in a clean blanket or towel to enable safe, dignified and hygienic transfer. 

Please let us know if there are vehicle access or street parking issues at your address.

Collections can usually be made between 11am and 1pm. Where a two person collection is required this will carry an additional charge of £20. Weekend collections are not as readily available and will incur additional charges. If no one is available when we arrive at the given address at the arranged time then we must still charge for that journey. 

We will notify you once your pet’s ashes are ready for collection from our premises.