Return of Ashes

We follow a strict process to ensure that our customers receive only their and all of their pet's ashes. Ashes are available to collect from the crematorium by appointment from the next working day.  If customers ask us to hold ashes for periods of time longer than a couple of weeks, then they will be stored securely in our storeroom for up to a period of 12 months. Ashes cannot be handed back to a customer when I am not on the premises unless previously arranged.