If you are bringing your pet to us then an appointment will be made so that you can be assured that your pet will be looked after promptly, in a comforting and private environment. 

Appointments can usually made within a relatively short space of time to allow you to bring your pet directly to us once they have passed away. To guarantee a same day appointment we would ask you telephone as soon as you are able to that day, ideally during the morning.

Please ensure your pet is wrapped in a clean blanket or towel to enable safe, dignified and hygienic transfer. Cardboard boxes are also fine, if that is what you prefer.

When you arrive at our premises we can help you to take your pet from your car to our Quiet Room. We use a trolley for larger pets.

We will take you through to our comfortable and welcoming Meeting Room. Once we have gone through the necessary paperwork with you, we will leave you to spend some time in privacy with your pet if you wish.

Due to the length of time of the cremation process we are unable to allow owners to stay for the duration of their pet's cremation.

Once your pet has passed away we can arrange to collect them either from your home or from your vet. 

This service is available by prior arrangement to addresses within 30 minutes of our premises (the Burton, Swadlincote, Derby, Ashby and Coalville areas) roughly within 30 minutes of our facility. Areas outside of this area will be considered depending on availability, but will incur additional charges.

If you wish us to collect from your vet please notify them of this and I will contact them directly to make the arrangements.

Collections are made during the week available between 11am and 2pm, depending on distance. If you need a same day collection service please telephone as soon as you can in the morning.

Collections are doorstep only. We do not enter domestic buildings to collect pets unless there are exceptional circumstances. Please ensure your pet is wrapped in a clean blanket or towel to enable safe, dignified and hygienic transfer.

Please let us know if there are vehicle access or street parking issues at your address.

We will notify you once your pet’s ashes are ready for collection from our premises.